TERMS AND CONDITIONS
Approval of the Agreement: -
This Terms and Conditions Agreement hereinafter referred to as (the Agreement), sets out the terms of using our services that is provided to you via our website "myfoodmyway.com" (hereinafter referred to as (the Site) or through the smartphone application "MyFoodMyWay", And hereinafter referred to as (the Application) whether you were a guest or a registered user (Member), and hereinafter you will be referred to as (the member, user, purchaser or you), and hereinafter we will be referred to as (we or MyFoodMyWay).
When filling in the registration form and submitting it, or upon entering, browsing, viewing, or submitting a request, or any other similar procedure through the site or application, it is considered your full agreement to be bound by the terms and conditions herein without restriction or condition, and when you do not accept these terms and conditions, you are not entitled to use or browse the site or application.
And when you use the site or application, you acknowledge that your age has exceeded fully 21 years, and if not, the process of entering, registering, or submitting a request is based on the consent of the guardian.
In order to become a member of the site or application, you must first fill in the registration form, and then agree to be bound by all terms and conditions of use, and then each member of "MyFoodMyWay" gets his own username and password chosen by the user himself, so the user is responsible for maintaining them, and "MyFoodMyWay" is not responsible for any problems with the user name or password, and the user may change them at any time he wants by following the procedures specified for that on the site or application.
Member Responsibility for the Login and Registration Process: -
It’s your responsibility for making the necessary arrangements to complete the process of entering and registering to the site or application, by stating the registration information correctly and completely, and you guarantee that you will not forge the required information or use a fake name or a name that you do not have the right to use or impersonate others, and in the event of your violation thus. We reserve our full right to compensate for this violation and the consequential damages, and this may expose you to suspend or cancel your personal account.
It’s also your responsibility for ensuring that everyone who uses your name or your Internet link through the Site or Application is fully aware of the terms and conditions of this Agreement.
company provides an integrated electronic marketplace, through which co-producers (who will be referred to hereafter as (the product, the subscriber, or the store, whether it has a commercial store or not) can display their products through the online space, by using its website on the web or via a smartphone application. "MyFoodMyWay" allows its members who accept the terms and conditions to order via the website or application, by selecting the goods they wish to purchase from the interactive lists provided by the shop on the site or application, and paying for the cash or electronically.
The work of "MyFoodMyWay"
is limited to displaying the products of the participating stores via the website or the application, and delivering the products purchased by members or customers from the headquarters of the joint store to the headquarters of the member or the customer. Accordingly, these stores are solely responsible for complying with the laws, regulations, and decisions required in all stages of preparation and production, and they are also obligated to observe all other regulations in force in the country.
Members or customers must carefully review the information provided by the store through the website or application in terms of the type of product and the reliability of the store, and "MyFoodMyWay" does not guarantee or make a commitment in any way or whatsoever that the store will comply with the laws and regulations in force in the country regarding It is related to the shop’s observance of the regulations and laws in force in all stages of preparation, production and processing, and does not guarantee in any way the safety of the product or that it is free from defects, nor does it guarantee in any way the components of the product or the compatibility of these components between what is mentioned on the site or the application and the components of the product in fact. Whereas the store is solely responsible for all of that, and it does not guarantee the member that this product will meet his needs and desires.
Submission and Execution of the Request: -
The request is submitted by the user selecting the required products from among the interactive menus provided by the store, and they are submitted to the store by pressing the “Submit Request” button, and then "MyFoodMyWay" informs the store of the receipt of the request and its approval, and the store prepares the request after accepting it in order to deliver it to the user.
The user must make sure of the order data, delivery address, and all other information before submitting the order, and please note that once the order is submitted by the user to the shop, it cannot be modified or correct the errors contained therein and that submitting the order does not necessarily mean the acceptance it, and is subject to the extent acceptance of the requestor its implementation, to the extent of the availability of the product at the store, and the approval of "MyFoodMyWay"
and the store on the request.
When your order is accepted, this represents an agreement between you as a customer and the store, and the store is solely responsible for this request, and the responsibility of "MyFoodMyWay”
or the parties you deal with for delivery, which will be referred to hereafter as (delivery partners) is limited to delivering this order only.
Knowing that the final price borne by the user at the time of delivery may change from the price specified in the product lists, due to the customer’s request for special additions or for other reasons. In this case, the price charged by the store is the correct price, and the store must state the reason for the price difference for the user.
Order Cancellation: -
Cancellation of the Order by the User:
You have the right to cancel your order within (5 minutes) from the time of its submission via the website or application, and after that, the order may be canceled by direct communication with the store, and the store and "MyFoodMyWay" agree to the cancellation.
Cancellation of an Order by "MyFoodMyWay" or the Shop:
or the shop has the right to not accept the request after it has been submitted by the user for any reason, and "MyFoodMyWay" or the shop has the right to cancel the order after it has been accepted by them for reasonable reasons, and then the user must be informed of this cancellation and its reasons.
Your order will be delivered, via "MyFoodMyWay" or delivery partners, to the address you provided to us during the order, knowing that we will take all possible means that enable us to deliver the order at the specified time for the buyer, however, the approximate delivery time specified to you on the site or the application may be affected by factors beyond our control and cannot be guaranteed, such as road congestion or closure, rain, and others, in which case the delivery will be delayed beyond the date specified for you, and in the event of any problems related to delivery, please contact "MyFoodMyWay" or delivery partners to solve it.
Your order will be considered delivered to you and all risks and responsibilities related to this order will pass to you and you will be obligated to pay the value of the product and all fees, including delivery fees in the event that you fail to receive the order because you are not at the delivery address or for any other reason, after the order has been delivered to your site is in good condition. Also, if the request was not delivered because of your failure to provide us with the necessary information. Please be aware that "MyFoodMyWay"
or delivery partners are not responsible for incorrect or partial delivery of the order, and this matter should be addressed directly with the store.
Refusal to Receive the Product: -
Refusal to Receive the Product Due to the User:
In the event that you refuse to receive the product for any illegal reason, or because you are not at the delivery address, you will be obligated to pay the price of the product and all other fees, including delivery fees, and "MyFoodMyWay” has the right to collect the money if you previously paid the value of the order, or collect it in any similar way, we also have the right to suspend or cancel your membership, without prejudice to our right to compensation.
Refusal to Receive the Order Due to Reason from the Shop:
You have the right to refuse to receive the product completely if you received the order incomplete or to take the part that you received only, and you have the right to refuse to receive the product if you received a different, damaged, or unusable order, and in all cases, all or part of your money will be refunded, according to the money-back policy.
Immediate Receipt: -
The user can select the immediate receipt option - if any - where he receives the order from the shop himself, and here the user must pay the price of the product and all fees, including the fees for using our services, and all fees are determined on the site or application when making the order.
Other third parties:
Your personal data will also be used by us or shared with our sponsors, advertisers, ad networks, ad servers, social networks, analytics companies or other third parties in connection with marketing, promotion, data enrichment, and other offers.
The user will receive an electronic balance detailing the value of the order in terms of (product price, delivery fees, taxes, any other fees - if any -). When submitting and accepting the order, you agree to pay the total value of the order in Bahraini currency, and the user agrees that "MyFoodMyWay"
, the shop or the delivery partners are authorized to collect the price of the order, on behalf of each other, and the payment shall be in one of the following ways:
Payment via cash in delivery
Payment via debit card.
Payment via credit card.
Payment via (Benefitpay).
reserves the full right to modify the above-mentioned payment methods. Please note that we cannot control any amount that the bank you are engaged with may charge you in connection with our collection of the total order amount, and we disclaim any liability in this respect.
Please note that "MyFoodMyWay"
You will be asked to provide your usual billing information, such as your name, billing address, and credit card information, to either us or a third-party payment processor, and you may choose - at your own risk - to save your ATM or credit card data, which will be cached locally on your device. You will be able to modify this data or disable this feature and remove your data through the settings of your "MyFoodMyWay" account. You hereby waive any rights you may have, now or in the future, to make any claims, demands, or take any legal action against us, our employees, agents, affiliates, or contractors in relation to your data.
Product Return or Refund: -
and delivery partners are concerned with delivering the product to the user only, and are not concerned with returning or retrieval of the product, and in order to return or retrieve the product after receiving it, the store's return policy shall apply to it, and "MyFoodMyWay" and delivery partners are not responsible for any dispute or claim in this regard.
"MyFoodMyWay" deals with users' problems very seriously, therefore, in the event of any problem related to payment, or refund, please contact "MyFoodMyWay" directly, by direct contact or any other way we provide in the future to communicate with customers, and in the event that you have not received Your order, or you received it damaged, unusable, different from what you ordered or incomplete and you decide not to receive it, the full money you paid will be refunded, in the manner specified by "MyFoodMyWay", and if you receive the order incomplete, different or partially damaged and decide to receive the order, you will be refunded the remaining amount from the price of the product in the manner determined by "MyFoodMyWay", in which case you will bear the price of the order received, delivery fees and other fees.
"MyFoodMyWay" may operate marketing and promotional campaigns that are offered through voucher codes, discounts, and other promotions for use on the Website or the App only, and in accordance with the terms that "MyFoodMyWay" defines from time to time (hereinafter referred to as “Coupons”), Coupons may be used by users in accordance with these terms and conditions.
Coupons are subject to the validity period set forth by "MyFoodMyWay", and may not be valid for use in conjunction with other promotions, discounts or coupons.
All coupons are for one-time use only. If the user does not use the full amount of the coupons, the same coupon may not be used again to recover the remaining amount, and in all cases, it cannot be redeemed for cash or credit, and it does not include delivery fees.
reserves the right to cancel, stop or reject to use any coupons without prior notice. Canceled orders paid by coupons cannot be exchanged for credit or cash.
During your use of our services provided to you through the website or application, you accept and undertake the following:
A member is not allowed to use multiple memberships or accounts at the same time, and this may lead to the cancellation or suspension of his memberships or accounts.
The member undertakes not to harass, threaten, or assault verbally other users or members, any customer service staff of "MyFoodMyWay"
or participating stores or delivery partners, and not to act in a manner that affects the use of the services by other users.
The member is obligated not to use our services illegally or for commercial purposes, without obtaining permission from "MyFoodMyWay", and not to enter the site or application using a third-party account without the explicit consent of the account holder and without harming the site or application servers.
The member shall be fully responsible for any damages or loss of the user's information or any other losses resulting from the device used by the member, and the member is not entitled to claim compensation for any losses arising from the use of the service.
The member is solely responsible for all ideas, opinions and personal data that he mentions or provides to us, the store, delivery partners or others, while using our services provided to him through the site or application, as well as he is solely responsible for all files uploaded from or to the site or application, and he is responsible only for the personal information sent by him, and "MyFoodMyWay" shall not be responsible in any way for those files that are downloaded from or to the site or application.
The member is obligated to not destroy, disable or change the technical software of the site or application, and not interfere with and causing damage or violating the security of the site or application, or any other services we provide, and not destroying, disabling, or stopping the software or devices associated with the system, such as accounts, passwords, servers or networks connected to or accessed by or connected to the site or application, including those owned or affiliated with the site or application, and not used illegally or unauthorized to use in it or with it. And he will be obligated to compensate all material and moral damages caused to "MyFoodMyWay"
or others as a result of the member’s non-compliance with the obligations imposed on him, without prejudice to his criminal liability, and "MyFoodMyWay"
will not be responsible for any damages that may arise from reading the data belonging to any members by any unauthorized individuals or as a result of piracy or hacking the site or application.
The member shall abide not to send any threatening, immoral, contrary to public order and morals messages, or in violation of the laws and regulations of the state and international laws. He also undertakes that any correspondence, addresses or pseudonyms must not be in violation of public order, morals, good behavior and the laws in force in the countryThe member shall abide not to send any threatening, immoral, contrary to public order and morals messages, or in violation of the laws and regulations of the state and international laws. He also undertakes that any correspondence, addresses or pseudonyms must not be in violation of public order, morals, good behavior and the laws in force in the country.
The member is obligated not to copy any content on the site or the application, including without limitation the content of interactive shop listings and reviews or ratings of others, to republish it in print or via the website, and to not make reviews for the shop without his consent, and not to attempt to obtain unauthorized access to other people’s electronic systems from or through the site or application, and not to interfere with a person or other party’s use of the site or application and not to upload or transfer viruses or harmful, disruptive or destructive files to others.
The payment card, whether it is a debit card or credit card, must be owned by the user or authorized to use by its owner, otherwise "MyFoodMyWay"
is not responsible for the member's use of a payment card that he is not authorized to use.
Responsibility of "MyFoodMyWay":-
Responsibility of Use:
Please note that use of the Site or Application is at the sole risk of the member, and "MyFoodMyWay" makes no warranty of any kind, express or implied, that use of the Site or application will be fault-free, fit for use at all times, or the website or its internet service units are free of viruses or malfunctions, and "MyFoodMyWay" is not responsible for any communication interruption or failure, or malfunction of the website or application.
The user acknowledges that "MyFoodMyWay"
bears no responsibility for the compliance of the Participating Stores with legal rules, regulations and licenses, and the user agrees that "MyFoodMyWay"
shall not be liable in any way if the user is unable to take advantage of the offers provided by the Participating Stores due to the shop’s violation of any legal basis, system, or license.
will not be liable for any failure or delay in the delivery of an order when such failure arises as a result of any act or omission beyond our reasonable control, such as events caused by force majeure, war, riot, civil commotion, or due to compliance with any law or governmental order or rule or regulation or because of the direction or actions of third parties.
You acknowledge that "MyFoodMyWay"
may monitor all systems at any time or continuously, and may monitor the activity of your requests in order to give suggestions or offer you suitable offers.
Responsibility for your Information:
As a result of your use of our services provided to you through the site or application, we may collect certain data about you, not exceeding the information that you add yourself on the site or application, in order to improve your use of the site or application, thus you agree to this.
Third-Party Website Links:
The site or application may contain links to other sites and services. We are not responsible for the content, terms and conditions, or practices used by companies or other websites linked to the Site or application. Please read the terms and conditions of any other company or website that the website or application may link to.
Intellectual property rights:-
All copyrights, trademarks, and other intellectual property rights on the Website or Application and its contents, including but not limited to (design, text, graphics, logos, icons, images, and all software, databases, and source code) are owned by or licensed to "MyFoodMyWay". maybe used or otherwise used by "MyFoodMyWay" as permitted by law, and you may not print, copy, reproduce, download, republish, transmit, display, modify or reuse the material for anything other than for personal use other than commercial.
Termination of the Agreement:-
Either of the parties may terminate this agreement unilaterally, at any time, and for any reason. "MyFoodMyWay" reserves the right to suspend, withdraw, modify or terminate a member's access to the Site or Application at any time.
If any part of these terms and conditions is held to be illegal, void, or inexecutable for any reason, that provision will be deemed severable from these terms and conditions and will not affect the validity and enforceability of any remaining provisions.
Dispute Resolution and Governing Law:-
Any dispute arising out of or in connection with the interpretation, implementation or expiration of these terms and conditions shall be settled amicably within 15 days from the date of giving any legal notification of the existence of this dispute from one party to the other party. The courts of the Kingdom of Bahrain are competent to consider any dispute that arises in accordance with the provisions of these terms and conditions, as well as to interpret the primary issues related thereto. According to the provisions of Bahraini law.
Questions and Inquiries: -
For any questions or inquiries related to these terms and conditions, please contact us via the following email: